Frequently Asked Questions
The User guide answers questions for MindLogger app users.
The Admin guide answers questions for applet administrators.
The Software guide answers questions about the MindLogger software.
Platform questions
- What data presentation / collection features are supported by MindLogger?
- How do I log in?
- I clicked “Forgot Password” and submitted my email address. Where is my reset password email message?
- What if I find a bug or have a suggestion?
- What license does MindLogger have?
Dashboard & data access questions
- Where can I see my data?
- Can I export my data? What format is my data in?
- Is my data secure?
- What can I do if I lose my applet password?
Platform questions
What data presentation / collection features are supported by MindLogger?
Each screen in a MindLogger activity can include informational text, picture, or audio and one of the following:
- Question and response options
- Slider bar
- Text entry
- Table entry (text/numbers)
- Audio record
- Photo/video capture
- Draw/tap
- GPS button
- Simple cognitive task
Each screen can also have a delay, a timer, as well as conditional logic to determine where to go next.</p>
As for sensors on a phone, MindLogger currently makes use of the touchscreen, camera, and microphone, and only actively, ie, when you use the app. Some activities may also present a special button for recording GPS at the moment you press that button.
How do I log in?
Once you create an account on the app or admin panel, those credentials will allow you to log in anywhere MindLogger requires authentication.
I clicked “Forgot Password” and submitted my email address. Where is my reset password email message?
Check your spam or junk folder. If you still can’t find the message, email us.
What if I find a bug or have a suggestion?
Please go HERE to report a bug or request a feature.
What license does MindLogger have?
CPAL-1.0 open source license for user application software, and DOSA-1.0 delayed open source license for administrative software. Please go HERE to learn more.
Dashboard & data access questions
Where can I see my data?
The data visualization dashboard will be ready by January 2021.
Can I export my data? What format is my data in?
Export features will be ready by January 2021. If you want to code your own reports, you can access your data in JSON format through the API endpoints.
Is my data secure?
MindLogger is end-to-end encrypted, which means that only the creator/owner of a given applet can give access to any data. MindLogger stores all data in access-controlled, AES 256-bit-encrypted MongoDB document stores, which are hosted on a HIPAA-compliant instance on Amazon Web Services, and served with HTTPS protocols. Response data and personal information are stored and encrypted separately.
What can I do if I lose my applet password?
In order for MindLogger to keep your response data completely secure, we have designed the security around the user’s response data to be impenetrable, but that means that you cannot change or reset the applet password. If you have lost your applet password, you have lost all previously collected response data from your users.
You can duplicate your applet and create a new password to retain the applet content and begin to collect new user data, however. We suggest that all applet passwords be stored in a central location outside of MindLogger with tools like LastPass or 1password.
In order to access response data, you need to have the right role and applet password. If you grant access to an individual with a manager or reviewer role, that individual will also need the applet password to see any user data. Once that individual’s role is removed from the applet, that individual can no longer access user data.